Welcome to Customer First, Sri Lanka

Our passion is to make your customer delighted

transforming your customer to partners…

Welcome to Customer First, Sri Lanka

Your Success is Our Main Business!

Guiding corporates to make customers happy

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Strategic Planning

Our Vision

our vision is to be the best business partner to make your customers delighted

Financial Clean-Up

Our Mission

To provide the best consultation to improve customer experience of products and services of our clients

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Cash Flow Planning

Our Values

Compassion | Cooperation | Courage | Confidence | Cost Efficient

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About Us

Who we are ?

We are a team of experts who understand your customers needs well, and customer experience journeys of of your product and services.

If there are any gaps and issues, we can provide solutions, and can help your customers to get the best experience by enhancing your product & service quality and internal processes. Our passion is to make your customer delighted. We can also help to hire the best talents, and train your existing talents with better skills and capabilities.
Delighted customers are loyal, and get the best personalised experience, and build trust around your products and services.

Our Products & Services

CX Consultations

Looking for a best business partner to your customer experience issues ?

We let your to hear the real voice of customers
We identify every touch points of your customers and their pain points and provide the best pain relievers.
Together we understand purpose of your products and services and current customer experience.
With our expertise in the industry provide customised consultative solutions that will be an exact match to your current business needs.
We don't just finish and walk out, but will become the best business partner to your customer experience issues

Our Products & Services

Talent First

Hard to find right employee to your job role ?

We analyse and validate your job role to dentify the real gap before matching with any profile.
We have an intelligent talent matching solution that does the perfect match making to identify the right person to right job role.
We remove the pain of all steps upto onboarding in your recruitment process.
We fix gaps in talents as part of recruitment process

Our Products & Services

CX Academy

Hard to find a training solution that fit to your team and business needs ?

We have panel of expert trainers with up to date industry knowledge and experience.
We analyse gaps, business needs, current issues and tailor our training solution which has the lowest cost per employee in Sri Lanka.
Its not another training solution but we enrol every employee to our academy for continuous improvement together with us.

Our Products & Services

CX Tools

Do you need an expert opinion before making expensive decision on tools and systems ?

We have seen hundred different ways that companies failed in implementation of new system.
We analyse your business need before finding the best solution with highest ROI.
Every business is unique but systems are generic, we will provide expert help to customize your solution for the best fit with your process and people.
We provide vendor independent integrated solution that employees get the work done from the tools but not for the tool.
We save time and money and help to reduce cost from investment.

Our Mission

To see continuous growth in delighted customer base of our clients.
To provide the best consultation to improve customer experience of products and services of our clients.
To help to find the best talents for the customer facing staff.
To train talents with the best knowledge and skills.
To help our clients to adapt best tools and technologies and to get highest ROI from them.

Our Values

Compassion : Being kind and considerate, and showing concern.
Cooperation : We are helpful and working together toward a common goal.
Courage : We are brave and doing what is right.
Confidence : We build trust and confidence.
Cost Efficient : We reduce wastage and save valuable assets.

Get In Touch

Work Inquiries

+94 769 928 501

Assistance Hours:

Mon - Sat 9:00am - 5:00pm

Sunday - CLOSED

Address and Mail

Address

No 72/A Convent road, Wewala Ja-ela,

11350, SRI LANKA

E-mail

info@customerfirst.lk

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